CUSTOMER POLICIES AND SERVICE TERMS

1. Reservation Policy

All reservations are subject to vehicle availability, driver availability, weather conditions, and operational requirements. Reservations are not guaranteed until confirmed by Premiere Luxury Transportation.

2. Deposit Policy

A deposit may be required for charter services, special events, weddings, proms, group transportation, and extended reservations. Deposits are applied toward the final balance and may be non-refundable under certain circumstances.

3. Payment Policy

Accepted forms of payment include major credit cards, debit cards, approved electronic payments, and approved business accounts. Full payment may be required before service begins unless other arrangements have been approved.

4. Cancellation Policy

Airport Transfers

• More than 24 hours notice: Full refund.
• Less than 24 hours notice: Subject to cancellation fees.
• Same-day cancellations: May be charged up to the full reservation amount.

Charter and Event Services

• More than 72 hours notice: Full refund.
• Less than 72 hours notice: Deposit may be forfeited.
• Same-day cancellations: Non-refundable.

5. No-Show Policy

Customers who fail to appear at the designated pickup location without contacting the company may be charged the full reservation amount.

6. Airport Arrival Wait Time Policy

• First 30 minutes complimentary.
• Additional wait time billed at $10 per 30-minute increment.
• Flight tracking is provided when flight information is supplied.

7. Additional Stop Wait Time Policy

• First 15 minutes included at each stop.
• Additional wait time billed at $10 per 15-minute increment.

8. Overtime Service Policy

A 15-minute grace period is provided after contracted service ends.

Charter Service Overtime

• $175 per hour
• Billed in 30-minute increments ($87.50)

Executive Day Service Overtime

• $150 per hour
• Billed in 30-minute increments ($75.00)

9. Weekend Service Fee Policy

A 10% Weekend Service Fee may be applied to reservations occurring on Saturdays and Sundays.

10. Holiday Service Fee Policy

A 15% Holiday Service Fee may be applied on:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• Holiday weekends

11. After-Hours Service Policy

After-hours rates may apply between 12:00 a.m. and 5:00 a.m.

A 15% After-Hours Service Fee may be assessed.

12. Extreme Travel Time Policy

Premiere Luxury Transportation is not responsible for delays resulting from:

• Traffic congestion
• Accidents
• Road closures
• Construction
• Airport restrictions
• Severe weather
• Public emergencies
• Law enforcement activity

Additional charges may apply when service duration significantly exceeds the original reservation due to circumstances beyond company control.

13. Cleaning Fee Policy

Additional cleaning fees may be assessed for:

• Food spills
• Beverage spills
• Excessive dirt or mud
• Excessive trash
• Smoke odors

Cleaning fees begin at $50 and may increase based on the level of cleaning required.

14. Vehicle Damage Policy

Passengers are financially responsible for damage caused to company vehicles.

Damage includes:

• Torn upholstery
• Broken components
• Scratches
• Burns
• Stains
• Electronic damage
• Interior or exterior damage

Repair costs plus administrative fees may be charged.

15. Vehicle Abuse Fee Policy

Vehicle abuse may result in fees ranging from $100 to $1,000 plus repair costs.

Examples include:

• Intentional damage
• Excessive misconduct
• Vomit or bodily fluids
• Destruction of company property
• Unsafe passenger conduct

16. Pet Policy

Service Animals

Service animals are always welcome in accordance with ADA regulations.

Non-Service Pets

Non-service pets must be approved in advance.

Requirements:

• Proper restraint or carrier
• Customer assumes responsibility for pet behavior
• Additional cleaning fees may apply

Pet cleaning fees may range from $50 to $150.

17. ADA Passenger Assistance Policy

Premiere Luxury Transportation provides reasonable accommodations to passengers with disabilities.

Services include:

• Boarding assistance
• Service animal accommodations
• Assistance with mobility devices
• Coordination of accessible transportation resources when necessary

18. Passenger Conduct Policy

Passengers shall:

• Treat drivers respectfully
• Wear seatbelts
• Follow driver instructions
• Refrain from disruptive behavior
• Avoid actions that endanger safety

Failure to comply may result in immediate termination of service.

19. Alcohol Policy

Alcohol consumption is permitted only where lawful.

The company reserves the right to refuse transportation to individuals who present a safety risk due to intoxication.

Underage drinking is strictly prohibited.

20. Illegal Substance Policy

The possession, use, transportation, or distribution of illegal substances is strictly prohibited.

Prohibited items include:

• Illegal narcotics
• Drug paraphernalia
• Illegal weapons
• Contraband

Drivers may immediately terminate service and contact law enforcement when necessary.

No refunds will be provided.

21. Smoking and Vaping Policy

Smoking, vaping, e-cigarettes, cigars, pipes, and similar products are prohibited in all company vehicles.

Violation may result in cleaning fees and immediate termination of service.

22. Promotional and Discount Policy

Promotional offers:

• Cannot be combined unless stated otherwise.
• Have no cash value.
• May be modified or discontinued without notice.
• May be subject to blackout dates.
• Are subject to vehicle availability.

23. Inclement Weather Policy

Service may be delayed, modified, or canceled due to:

• Severe thunderstorms
• Tornado warnings
• Ice
• Snow
• Flooding
• Hurricanes
• Unsafe roadway conditions

Safety remains the company's highest priority.

24. Lost and Found Policy

Items left in vehicles will be retained for up to 30 days when possible.

The company is not responsible for lost, stolen, or damaged personal property.

Shipping and handling fees may apply for returned items.

25. Child Safety Policy

Georgia child passenger safety laws must be followed.

Customers are responsible for providing appropriate child safety seats unless arrangements are made in advance.

26. Privacy and Confidentiality Policy

Premiere Luxury Transportation respects customer privacy.

Customer information will not be sold or shared except as required by law or necessary to provide transportation services.

27. Refund Policy

Refund requests are reviewed individually.

Refunds may be issued for:

• Company-caused service failures
• Confirmed scheduling errors
• Mechanical failures preventing service

Refunds are generally not issued for:

• Flight delays
• Weather delays
• Traffic delays
• Customer no-shows
• Customer-caused schedule changes

28. Right to Refuse Service

Premiere Luxury Transportation reserves the right to refuse or terminate service when:

• Passenger behavior creates a safety concern.
• Company policies are violated.
• Illegal activity occurs.
• Vehicle damage is likely.
• Driver safety is compromised.

No refund will be issued when service is terminated for policy violations.