At Premiere Luxury Transportation, we are committed to providing reliable, professional, and exceptional transportation services. Refund requests are reviewed on a case-by-case basis and are subject to the terms outlined below.

Eligible Refunds

Refunds may be issued in the following circumstances:

• Service is canceled by Premiere Luxury Transportation.
• A vehicle breakdown or mechanical failure prevents service from being completed.
• A reservation error caused by Premiere Luxury Transportation results in an inability to provide the contracted service.
• Duplicate charges or billing errors occur.

Airport Transfer Refunds

• Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund.
• Cancellations made within 24 hours of the scheduled pickup time may be subject to cancellation fees.
• Same-day cancellations may be non-refundable.

Charter, Event, and Hourly Services

• Cancellations made more than 72 hours before the scheduled service date are eligible for a full refund.
• Cancellations made within 72 hours may result in forfeiture of the deposit.
• Same-day cancellations are generally non-refundable.

Non-Refundable Situations

Refunds will generally not be issued for:

• Customer no-shows.
• Missed pickups resulting from incorrect reservation information provided by the customer.
• Delays caused by airline schedules, airport operations, traffic conditions, road closures, construction, weather conditions, or other circumstances beyond the company's control.
• Service terminated due to customer misconduct, illegal activity, unsafe behavior, smoking, vaping, prohibited substances, or violations of company policies.
• Charges related to wait time, overtime service, holiday fees, after-hours service, cleaning fees, damage fees, vehicle abuse fees, or other disclosed service charges.

Partial Refunds

In certain situations, a partial refund or future service credit may be issued at the sole discretion of Premiere Luxury Transportation.

Refund Processing

Approved refunds will be processed using the original method of payment whenever possible.

• Credit card refunds: Typically processed within 5-10 business days.
• Electronic payment refunds: Typically processed within 5-10 business days.
• Business account credits: Applied to the customer's account as applicable.

Refund Request Procedure

Customers requesting a refund must contact Premiere Luxury Transportation within seven (7) days of the service date and provide:

• Reservation name
• Service date
• Confirmation number (if applicable)
• Description of the issue

All refund requests will be reviewed by management, and a determination will be communicated promptly.

Premiere Luxury Transportation reserves the right to make the final determination regarding all refund requests.